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Season Ticket Holder Information

Whether you’ve been an Oshawa Generals Season Ticket Holder for your entire life, or you just joined our organization this season, consider this your one-stop-shop for all things Season Tickets! Below you’ll find handy information on how to make your experience as an Oshawa Generals Season Ticket Holder the best experience possible! Have a birthday request? Can’t make a game? Everything you need to know and more can be found below.

Season Ticket Holder Entrance

Season Ticket Holders have their very own private entrance, located just next to the windows of the Oshawa Generals Store on the corner Athol and Mary Street. As a Season Ticket Holder, you are not obliged to use this entrance, however you will avoid long lines at Gate 1!


For your convenience, this entrance will open 15 minutes earlier than any of the other doors, but will be closed once the game has started.


Exchange/Raincheck Policy

a) Exchange


Exchange your ticket that will not be used for an upcoming home game for an additional ticket to any future home game.


b) Raincheck


Raincheck your unused ticket from a previously played home game for an additional ticket to select games the following month. Note that a $2.50 facility fee per ticket will apply on tickets rainchecked in bowl, centre, and  or medallion seating. A $5.00 facility fee per ticket will be apply on tickets raincheked in premium or restaurant seating.


Raincheck dates are as follows:


MISSED GAME FROM:                                                                       

October - December                                                                                                       


January - March                                                                                                             


Oct. 13, 22, 29

Nov. 5, 11, 24

Dec. 13


Jan. 14, 21, 26

Feb. 6, 9, 11

Mar. 5

Raincheck Policy
STH Entrance

Birthday Requests

Are you or someone special celebrating your birthday with the Oshawa Generals? We’ve got the perfect way to celebrate! Request a birthday shoutout on our centre-ice videoboard by clicking here. For a request to be guaranteed, it must be submitted 48-hours BEFORE scheduled puck drop. This means if a game is scheduled for a Friday night at 7:35 p.m., your birthday request needs to be submitted by Wednesday at 7:35 for it to be guaranteed.


The Oshawa Generals also offer an amazing Birthday Packs that include tickets to the game, loot bags for every child at the party, cupcakes, and recognition on the videoboard! For more information on our Birthday Packs, please contact Andrew Richard at or at 905-433-0900 extension 2238.

Birthday Requests

Tribute Communities Centre Box Office Hours

Tickets for Tribute Communities Centre events may be purchased in three ways:


  • Online at

  • In person at the Tribute Communities Centre Ticket Office

  • Tickets purchased online or by phone will be subject to convenience fees, order charges as well as fees for certain methods of delivery.


On event days, tickets for that day’s event will become unavailable via online purchasing, one hour prior to the scheduled start of the event. After this time, tickets will only be available for purchase in person at the Tribute Communities Centre Ticket Office.


As of September 5, In-Person Ticket Office Hours:

Monday - Friday  10:00am - 6:00pm*

Saturday  10:00am - 4:00pm

Sunday  CLOSED**

**Days and/or hours may be added or extended for various events and on sales.

Ticket Office Info

Online Account Management

Season ticket holders (via the buildings ticket platform) can manager season ticket online.  This will allow season ticket holders to download tickets to mobile device, transfer tickets to others or even exchange tickets for upcoming games that you cannot attend for additional tickets to a future game.  


Visit the Tribute Communities Centres Mobile Ticketing Guide by clicking here for more information on account setup, download tickets and more.


Oshawa Generals Store

The Oshawa Generals Store is your go-to place for all things Oshawa Generals Merchandise. In addition to our listed hours below, the Oshawa Generals Store is open every single home game starting one hour before puck drop, and will close 30 minutes following the end of the game.


Store Hours:

Tuesdays 12:00pm – 6:00pm

Thursdays 12:00pm – 6:00pm


The Oshawa Generals Store can be reached via the Manager of Community Relations and Merchandising Anthony Savas at or at 905-433-0900 extension 2235.

Gens Store

Prospects Bar and Grill

Guests can access Prospects Bar & Grill two (2) hours before most live events to enjoy dinner before the show. Guests who do not have tickets for a table at the restaurant for the event, will be required to watch the event from their event seating and cannot stay in the restaurant for the event. Prospects’ entrance is between Gate 1 and Gate 2 on Athol Street. If an elevator is required, please enter through Gate 1 if you are arriving before an event.


Online reservations must be made by 12:00pm on the day of the event. After this cutoff time, guests must call 905-448-1559 to book a reservation. 

If you are looking to book a reservation for a date that you do not see listed, reservations are full, have not been opened for that date or the restaurant will not be open for that event. Please check back regularly for updates.

Click here to book a reservation online.

If your group has any questions, please contact Prospects Bar & Grill at 905-438-8881 x110 or email

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